Major firm Zurich reveals new claims chief

Major firm Zurich reveals new claims chief

Major firm Zurich reveals new claims chief Zurich Australia has announced the appointment of a new chief claims officer and head of commercial distribution for their business in Australia and New Zealand.

Hilary Bates will become chief claims officer whilst Lori Messori has been appointed head of commercial distribution.

Bates joins Zurich after more than a decade in the insurance industry having held various leadership roles across the United States, more recently Bates was head of strategy and technical with QBE in Australia.

Messori has been with Zurich since 2013 and will take on the head of commercial distribution role following stints as national broker manager and head of broker management.

Rajbir Nanra, CEO of general insurance for Zurich Australia and New Zealand, said that the addition of Bates will be a great boon for the Zurich business.

“Ms Bates brings with her a wealth of leadership and industry experience gained throughout her esteemed international career,” Nanra said.

“Her appointment highlights our commitment to technical claims excellence including customer service as well as our commitment to further strengthening our organisation through attracting great people.”

Bates will join the Zurich business on August 15 2016 will Messori will take on his new role with immediate effect.