A leading insurance builder, which works with major insurers including Zurich
, has unveiled three ‘mobile customer facilities’ in which industry professionals can meet with policyholders affected by a catastrophe.
Johns Lyng Group has invested in three facilities – kitted out with satellite connectivity, workstation hotspots and kitchenette facilities – which can be mobilised in the event of a catastrophe to any location across Australia - metro, rural or remote.
The facility is free to use for industry professionals including insurers, brokers and loss assessors, who are in the affected area.
Speaking to Insurance Business
, group director – business development NSW – Christie Lutze said the company was happy to invest in the facilities as they will inevitably assist the industry in helping customers. The company had such a facility during the Black Saturday bushfires in Victoria in 2009, and decided to roll it out further.
“We had a CAT shed in Whittlesea. It was base for the industry to come together and work to help policyholders. We had loss assessors, account managers, claims handlers and brokers from a number of insurance companies.
“With these vans we can mobilise them in a local area without delay. We don’t need to find an office to set up. Everything is available from day one.”
JLG, which has long-term partnerships with Allianz
, AIG, Suncorp
and Wesfarmers, added: “As an insurance builder it is important to us to be at the forefront when people need us.
"People just want somewhere to go to talk to people about their claim. Even if the right company or person is not in the van at the time, we can get in contact with them for the policyholder and put them in touch. These vans help to put aside competition and focus on the customer. It demonstrates that the industry is more than the companies you pay premiums to, they are there to help the customer as well.”
Lutze added: “Our partners have been really supportive of what we are doing and we have been inundated with calls.”