The Big Interview
Managing director and CEO
The announcement that Peter Harmer would succeed Mike Wilkins at IAG came as no surprise. With 35 years’ experience under his belt, Harmer is greatly respected across the industry as a forward-thinker, fully attuned to the challenges presented by new and emerging technologies. He’s also highly regarded for his people leadership skills, one former direct report describing him to Insurance Business as “an extraordinary human being”. Harmer joined IAG in 2010 and has undertaken several roles, most recently chief executive of its new Labs Division, charged with driving digital and innovation across the group. Only three weeks after becoming IAG’s number one man, Harmer announced substantial changes to the business structure and leadership team, which he says will help build the company for the future. Throughout 2016, it should be fascinating to watch Harmer and IAG to witness the roll-out of changes and innovations geared at furthering that aim. IAG’s already started the year with an Australian-first, using drones to assess customer claims for property damage that resulted from bush fires along Victoria’s Great Ocean Road. How will Harmer and IAG next blaze the trail?
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