Head on: Brokers tackle commercial transport collisions
Brokers have a key role to play when it comes to mitigating the risk of heavy transport collisions. We speak to Raj Singh of Lumley Insurance and Matthew Jupp of Vero for their thoughts on risk management strategies that get results.
Video transcript below:
Donna Sawyer, Insurance Business Online
Donna Sawyer: Insurance companies are focusing on risk management amid a rising number of accidents involving commercial transport. Raj Singh of Lumley Insurance says it’s vital brokers work in partnership with insurers to mitigate the risk of collisions, especially those involving fuel tankers.
Raj Singh, Lumley Insurance
Raj Singh: The brokers and insurers have to work together on risk management and to improve the focus on risk management. The brokers own the relationship with the client, so it is absolutely instrumental for the brokers to completely buy into the risk management efforts of the insurer. The focus needs to be on drivers because at the end of the day, the drivers are in charge of the heavy transport vehicles and if the risk management has to be effective, it has to be effective at the driver level, because they are in charge of those vehicles.
Donna Sawyer: Matthew Jupp of Vero says brokers have a key role to play by maintaining solid relationships with business leaders who are in a position to change the culture of an organisation.
Matthew Jupp, Vero
Matthew Jupp: We try and involve senior management as much as possible. That is if we have the involvement of senior management on board, we are more likely to see the culture of the organisation to filter through.
Raj Singh: One of the things the brokers need to focus, there is the whole element around driver safety. At the end of the day, it’s the drivers driving the trucks, so any accidents that happen, happen as a result of some kind of driver error, even if there is an element of distraction, if the driver is changing a CD or if they are distracted by a mobile device, that can result in a huge accident, which could result in loss of life. So our focus is on driver safety.
Matthew Jupp: I recommend that as an option that the CEO gets involved in the operations and actually calls the driver of an accident to follow up and get that procedure done. What that then in turn does, it promotes awareness within the organisation that the CEO has involved and coincidentally a client we have just been working with in Newcastle has seen reductions in the matter of around 30% over the last 4 years in just doing that procedure.
Donna Sawyer: So what are some of the risk management strategies that work? Raj Singh of Lumley Insurance says technology can be highly effective.
Raj Singh: There are technologies available that can help mitigate risk, for example, in vehicle camera systems, GPS systems. Now these camera systems actually monitor the driver behaviour. The GPS systems also monitor the drivers driving behaviour. These can then be analysed and used to educate the driver so the training can be more focused.
Matthew Jupp: Communication has been identified as the most important thing in reducing fleet accidents within an organisation. So an example here could be to raise safety as an agenda item at meetings or some organisations we work with, we are seeing text with safety messages in frequent time frames. That really regular communication is vital in instilling culture, in instilling that road safety awareness within the organisation.
Donna Sawyer: This is Donna Sawyer reporting for Insurance Business Online.